-
For 15 years many firms have been destroying relations with customers, says Kevin Robson. He suggests that in a wilderness of poor or indifferent treatment of customers, and over-focus on serviceability, Service-Ability will be the next big thing.
-
Andrew Mitchell answers BQ's questions on the effects of the £125m Finance for Business North East Fund on ambitious companies in the region.
-
Over lunch at Swinton Park, Barry Dodd, chairman of the York, North Yorkshire and East Riding Enterprise Partnership, tells BQ about the parallels between his organisation and past business successes.
-
With a major review of the regional economy currently under way, BQ asks one of the influential business leaders behind it, Heidi Mottram, for a progress update.
-
Nexus is rolling out smart ticket travel on Tyneside – a project which could transform public transport throughout the region, as BQ discovers.
-
Charges placed on empty shops and commercial properties are severely hindering the region’s economic recovery, a new report claims.
-
A new push to promote the unique appeal of Northumberland has gained the backing of a number of business figures, as BQ reports.
-
BQ previews what promises to be an eye-opening event aimed at ensuring the region’s business leaders don’t miss out on R&D tax credits for innovation.
-
Despite the tough current climate, a new and seemingly influential report has labelled Newcastle an economic supercity.