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  • An idea worth spreading


    For 15 years many firms have been destroying relations with customers, says Kevin Robson. He suggests that in a wilderness of poor or indifferent treatment of customers, and over-focus on serviceability, Service-Ability will be the next big thing.

  • Locked on to targets


    Andrew Mitchell answers BQ's questions on the effects of the £125m Finance for Business North East Fund on ambitious companies in the region.

  • Starting up again

    Barry Dodd

    Over lunch at Swinton Park, Barry Dodd, chairman of the York, North Yorkshire and East Riding Enterprise Partnership, tells BQ about the parallels between his organisation and past business successes.

  • Regional economy at a crossroads

    Heidi Mottram

    With a major review of the regional economy currently under way, BQ asks one of the influential business leaders behind it, Heidi Mottram, for a progress update.

  • Rail track revolution


    Nexus is rolling out smart ticket travel on Tyneside – a project which could transform public transport throughout the region, as BQ discovers.

  • Property tax is crippling economy says report


    Charges placed on empty shops and commercial properties are severely hindering the region’s economic recovery, a new report claims.

  • New directors to boost visitor economy

    The Tees Valley enterprise zone

    A new push to promote the unique appeal of Northumberland has gained the backing of a number of business figures, as BQ reports.

  • Credit where it's due


    BQ previews what promises to be an eye-opening event aimed at ensuring the region’s business leaders don’t miss out on R&D tax credits for innovation.

  • City on the move

    As I See It

    Despite the tough current climate, a new and seemingly influential report has labelled Newcastle an economic supercity.